Return & Refund Policy

Last updated: August 2026

At DustiQo, we want you to be satisfied with your purchase. If you have any issue with your order, please contact us before sending any product back. We will review your request and help determine the appropriate solution.

1. Returns

You may request a return within 30 days of delivery.

To request a return, please contact us with your order number and a brief explanation of the reason for your return.

Please do not send any product back without contacting us first. We will provide further instructions if a physical return is required.

For eligible returns due to a change of mind or other reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

Products should be returned in their original condition and, where possible, with the original packaging and accessories.

2. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, please contact us as soon as possible and within 30 days of delivery.

Please provide:

• Your order number
• Clear photos or videos showing the issue
• Photos of the product and packaging
• A photo of the shipping label, when applicable

We will review the issue and, where applicable, arrange an appropriate resolution such as a replacement or refund.

For qualifying product issues, you generally will not be required to return the item.

3. Refunds

If your refund request is approved, the refund will be processed through the original payment method used for your purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

We will notify you once your refund has been processed.

4. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated when the order has not yet been processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible.

5. Return Shipping

For eligible returns that are not related to a defective, damaged, incorrect, or missing item, the customer is responsible for the return shipping cost.

If your item arrives damaged, defective, incorrect, or missing, please contact us before returning anything. We will provide instructions based on the specific situation.

6. Non-Returnable Situations

A return or refund may not be available when:

• The return request is made more than 30 days after delivery.
• The product has been intentionally damaged or altered after delivery.
• The customer ordered the wrong product and the item delivered matches the original order.
• The customer simply changes their mind after the applicable return period.
• The customer sends an item back without first contacting us and receiving return instructions.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

Email: support@dustiqo.com

Please include:

Order number:
Full name:
Reason for your request:
Photos/videos, if applicable:

Our support team will review your request and respond with the next steps.

8. Important Information

DustiQo is responsible for assisting customers with their orders and processing customer-facing refunds. Our fulfillment partners may be involved in resolving issues such as damaged, defective, incorrect, missing, or delayed orders.

For qualifying issues caused by fulfillment, shipping, or product problems, we may request photos, videos, tracking information, or other documentation before approving a refund or replacement.